Terms of use

2. Operator model and contracting party

For the managed service at argoned.com and vault.argoned.com, Switchcodes Ltd is the contracting party, wherever you live or work. If you run a self-hosted copy, the person or organisation that operates that copy is the operator of that copy, and a separate contract may apply to it. These Terms still govern use of the managed service.

4. Eligibility and account responsibilities

1. You must provide accurate account information and keep it current.
2. You are responsible for account credential confidentiality and all activities under your account.
3. Credential sharing and pooled user accounts are prohibited unless your plan explicitly allows it.
4. You must promptly report suspected unauthorised access.
5. You must be legally able to enter a binding agreement in your jurisdiction.

5. Organisation accounts and administrators

If your account is provisioned by an organisation, that organisation may control account lifecycle, access policies, billing, and administrative actions (including suspension or data export where contractually allowed). You are responsible for complying with your employer or customer policies.

6. Acceptable use and prohibited conduct

You must not:

1. Use Services for unlawful, fraudulent, abusive, defamatory, or rights-infringing purposes.
2. Probe, scan, pentest, or exploit the Services without written authorisation.
3. Bypass authentication, rate limits, tenant boundaries, billing controls, or security controls.
4. Use bots or automation to scrape, harvest, mirror, or bulk export data beyond allowed APIs/features.
5. Reverse engineer, decompile, disassemble, or attempt to extract source code except where law requires.
6. Upload malware, run unauthorised crypto-mining, or perform denial-of-service activity.
7. Use Services to build a competing product by extracting structured data at scale.
8. Share, sell, sublicense, or resell Services unless explicitly permitted by contract.

7. Security testing and vulnerability disclosure

Good-faith security reports are welcome, but active testing against production systems requires prior written authorisation. Unauthorised testing may result in suspension, legal action, and referral to law enforcement.

8. Cryptographic keys and recovery responsibility

You are solely responsible for vault unlock material, recovery secrets, endpoint security, and backup practices. Argoned Vault includes two recovery lanes: (a) cryptographic recovery artifacts and (b) account-only recovery reset. If you lose valid unlock/recovery secrets, encrypted data may be permanently unreadable by design.

The account-only recovery reset flow is explicitly destructive: it can reset login access while clearing vault profile, vault items, recovery artifacts, and active sessions.

10. Privacy and data processing terms

Personal-data processing is described in the Privacy policy. For B2B customers, a DPA may apply and governs controller/processor obligations where required.

12. Chargebacks, payment disputes, and abuse

If you initiate unjustified chargebacks or payment reversals while continuing to use Services, the Operator may suspend access, recover fees/costs, and require prepaid service for reinstatement. Legitimate billing disputes should be raised through support first.

13. Suspension and emergency actions

The Operator may suspend or restrict access immediately if needed to protect users, infrastructure, legal compliance, or ongoing incident response. Where practical, notice and remediation steps will be provided.

14. Changes, deprecation, and beta features

We may modify, replace, or discontinue features. Beta/preview features are provided as-is and may be removed without notice. Material terms changes will be communicated through reasonable channels.

15. Third-party services and dependencies

Services may rely on third-party infrastructure, payment processors, or communications providers. Their terms and outages may affect availability. The Operator is not responsible for third-party failures outside reasonable control.

16. Intellectual property and feedback

Except for your content, all Service IP belongs to the Operator/licensors. If you submit feedback, suggestions, or bug reports, you grant a perpetual, worldwide, royalty-free licence to use them without obligation.

17. Export controls and sanctions

You may not use Services in violation of applicable export controls, trade restrictions, or sanctions laws. You represent that you are not prohibited from receiving Services under applicable law.

18. Service availability and support boundaries

Unless explicitly promised in a paid SLA, no specific uptime, response, or recovery target is guaranteed. Free-tier usage may be subject to lower-priority support and stricter limits.

19. Data export, retention, and deletion after termination

You should export needed data before cancellation where export tools are available. After termination, data may be deleted per retention policy, legal obligations, and backup cycles. Encrypted artifacts may persist temporarily in disaster-recovery systems.

In the vault app, destructive recovery or account closure may remove encrypted vault content, recovery artifacts, and active sessions. The Operator does not guarantee plaintext recoverability without valid secrets.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR AND AFFILIATES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) FEES PAID IN THE 12 MONTHS BEFORE THE CLAIM OR (B) EUR 100, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

22. Indemnity

You agree to defend and indemnify the Operator and affiliates from third-party claims, damages, losses, and reasonable legal costs arising from your content, misuse of Services, or violation of these Terms, except to the extent caused by the Operator's gross negligence or wilful misconduct.

23. Governing law and venue

These Terms apply worldwide and are governed by the laws of England and Wales. The courts of England and Wales may hear disputes. If you are a consumer, rights that the law of your country says cannot be waived still apply, and you may also bring a claim in your home courts where that law requires it. Nothing in these Terms removes those mandatory rights.

24. General terms

1. Electronic notices are valid and may be sent in-app or by email.
2. If one clause is unenforceable, remaining clauses continue in effect.
3. No waiver is implied by delayed enforcement.
4. You may not assign these Terms without consent; the Operator may assign them in a reorganisation or sale.
5. These Terms plus order form/DPA (if any) are the full agreement for the Services.

25. Contact

Questions about these Terms: team@argoned.com.